Open AccessThe Cause-and-Effect Linkage Between Quality Management and Balanced Scorecard
Author(s) -
Zulnaidi Yaacob,
Ommei Kolsum S. Rauter
Publication year - 2020
Publication title -
malaysian management journal/malaysian management journal
Language(s) - English
Resource type - Journals
eISSN - 2289-6651
pISSN - 0128-6226
DOI - 10.32890/mmj.12.1-2.2008.8953
Subject(s) - balanced scorecard , linkage (software) , dimension (graph theory) , quality (philosophy) , process management , business , computer science , mathematics , biology , philosophy , epistemology , gene , pure mathematics , biochemistry
The objective of this study was to scientifically examine the path relationship between Quality Management (QM) and cause-and-effect performance linkage. According to QM literature, many studies have been carried out to investigate the relationship between QM and organisational performance (OP). Nevertheless, the report of these studies seems to ignore the cause-and-effect linkage of OP dimension as discussed in the Balanced Scorecard literature. The findings of this study provided evidence to support the concept of cause and effect linkage of performance dimension.