Open AccessPERFORMANCE STANDARD OF SPA SERVICES WITH THE JAVANESE MASSAGE METHODIN THE ACADEMY OF SOCIAL PROSPERITY "AKK" OF YOGYAKARTA
Author(s) -
Enny Harwiyati
Publication year - 2019
Publication title -
journal of technology and operations management/journal of technology and operations management
Language(s) - English
Resource type - Journals
eISSN - 2590-4175
pISSN - 1823-514X
DOI - 10.32890/jtom2019.14.2.3
Subject(s) - service (business) , excellence , promotion (chess) , business , quality (philosophy) , coaching , massage , human resources , public relations , marketing , psychology , medicine , management , political science , alternative medicine , philosophy , epistemology , pathology , politics , law , economics , psychotherapist
Spa is a beauty treatment that not only refreshes and calms the mind. But it also has several healthbenefits. Thispaper discussed the implementation of Spa services refer to the Operational Service Standards (SOP) which will be the main force. The role of the government through four departments, in collaboration with the Indonesian Spa Association together to form Business Standards, Services, National Work Competency Standards (SKKNI), Curriculum Standardization with the Ministry of Education, and Promotion Cooperation Standards withthe Ministry of Tourism.According to the SKKNI employment in the Spa field refers to knowledge, skills, attitudes. The concept of service at Spa refers to excellent service to foster trust in customers. Excellent service must be supported by quality human resources that are reliable, have a vision that is far ahead and can develop strategies and tips for excellent service that has excellence.The Javanese Massage method applies a combination of several body treatments that originate from cultural and technological traditions, with Javanese sorting methods. It is beneficial for the muscles and can be effective in blood circulation, relieving muscle tension, stimulating the rhythmic nerves to achieve a sedative effect, stimulating and calming. In the Spa treatment, there are various body treatments, namely body scrubs, body massages, body masks and aroma therapy.