Open AccessPROSEDUR PROSES LAYANAN INDUSTRI KEUANGAN MENGGUNAKAN MODEL IDEF0
Author(s) -
Agus Riyanto,
Gabriel Sianturi
Publication year - 2021
Publication title -
jurnal ilmiah bisnis dan ekonomi asia
Language(s) - English
Resource type - Journals
eISSN - 2620-875X
pISSN - 0126-1258
DOI - 10.32815/jibeka.v15i2.219
Subject(s) - process (computing) , credit card , loan , financial services , idef0 , service (business) , business , competition (biology) , computer science , finance , manufacturing engineering , engineering , marketing , operating system , ecology , biology , payment , computer integrated manufacturing
This research aims to provide an overview of the procedure of the financial comparison service process in the form of credit card comparisons and mortgage loan comparisons conducted digitally in Indonesia. This research used a qualitative method using the IDEF0 model. Current financial services have used digital technology. A large amount of financial services competition conducted by Fintech has been able to trim the existing process procedures. Credit card comparisons and mortgage loan comparisons can be done online. Innovations made by Fintech for financial services have cut downtime and a long process so far. The display of financial service process procedures in the IDEF0 model is expected to make it easier for consumers to understand the comparison process.