Open AccessCUSTOMER LOYALTY MANAGEMENT IN THE AIRLINE'S DEVELOPMENT STRATEGY
Author(s) -
Yuriy Kolbushkin,
Oleh Cherpak
Publication year - 2021
Publication title -
problemi sistemnogo pìdhodu v ekonomìcì
Language(s) - English
Resource type - Journals
ISSN - 2520-2200
DOI - 10.32782/2520-2200/2021-3-12
Subject(s) - business , loyalty , marketing , loyalty business model , customer retention , customer satisfaction , customer delight , loyalty program , service (business) , service quality , advertising