Open AccessThe Effects of Customer’s Bad Behavior on Job Burnout of Service Encounter Employee – Focused on the Moderating Effect of Stress Coping Ability –
Author(s) -
최은미,
김미영,
허윤경
Publication year - 2017
Publication title -
tourism research
Language(s) - English
Resource type - Journals
ISSN - 1229-571X
DOI - 10.32780/ktidoi.2017.42.3.209
Subject(s) - burnout , job stress , psychology , coping (psychology) , social psychology , service worker , applied psychology , job satisfaction , clinical psychology , labour economics , economics