Open AccessThe Effect of Emotional Labor on Emotional Dissonance and Emotional Exhaustion of Food Service Employees - Focused on the Moderating Effect of Resilience -
Author(s) -
김수진,
윤경,
김진강
Publication year - 2017
Publication title -
tourism research
Language(s) - English
Resource type - Journals
ISSN - 1229-571X
DOI - 10.32780/ktidoi.2017.42.2.29
Subject(s) - emotional labor , cognitive dissonance , emotional exhaustion , psychology , social psychology , resilience (materials science) , burnout , clinical psychology , physics , thermodynamics