Open AccessANALISIS PENDEKATAN MALCOLM BALDRIGE CRITERIA FOR PERFORMANCE EXCELLENCE (MBCfPE) TERHADAP KINERJA DI PT. KINENTA INDONESIA
Author(s) -
Edi Susanto
Publication year - 2018
Publication title -
jurnal sistem teknik industri
Language(s) - English
Resource type - Journals
eISSN - 2527-9408
pISSN - 1411-5247
DOI - 10.32734/jsti.v19i1.358
Subject(s) - excellence , benchmark (surveying) , workforce , management , operations management , business administration , process management , business , psychology , knowledge management , engineering , computer science , political science , economics , geography , cartography , law
The purpose of this research is to implement a self-assessment through a survey on the overaallperformance measurement approuach Malcolm Baldrige Kriteria for Performance Excellent namely on sevencriteria : leadership, strategi planning, customer fokus, measurement, analysis, and knowledge management,workforce focus, operation fokus and results to determine the level of performance in PT. Kinenta Indonesia.The research data was obtained from interviews, observations, questionnaires and literature. Then analyzedwith the provisions of the assessment criteria MBCfPE. Thus obtained from the survey results MBCfPE withtotal points 784 points. Then in accordance with the scores level at posisu MBCfPE PT. Kinenta Indonesiaperformance Benchmark Leader with Excellent category.