KOMPETENSI DAN KEMAMPUAN BAHASA INGGRIS HUMAS PEMDA DKI UNTUK MENINGKATKAN LAYANAN PUBLIK

This research is entitled the competency and communication of public relation officer local distric government of Jakarta in order to to create various competency or ability to do public speaking activies like: delivery speech, making presentation, do negotiation and being as master of ceremony on official event as well as ceremony. This research is aimed to make the staff og public realtion officer not only able to the public to see their capability to speak english and how their ability to write article in english. It is very important as the government officer that give the service excellent to the public. This field research is done directly in the office of government. The result show that the public relation officer are able to speak english and write english article published on printed media. The are able ti do it because they are helped by the professional consultant to arrange, to compose the draft and the concept of writing article. We can see the sample of the article written by public relation officer on printed media like we put on enclosure. Key word : competency, MICE study program, negotiating, presentation, delivery speech, master of ceremony and competency.