Open AccessThe Effect of Service Failure Recovery Strategies Applied on Hotels to Service Quality Perception
Author(s) -
Uğur Akdu
Publication year - 2019
Publication title -
afyon kocatepe üniversitesi sosyal bilimler dergisi/afyon kocatepe üniversitesi sosyal bilimler dergisi
Language(s) - English
Resource type - Journals
eISSN - 2149-4894
pISSN - 1302-1265
DOI - 10.32709/akusosbil.525109
Subject(s) - humanities , psychology , business administration , service quality , political science , service (business) , business , art , marketing