Open AccessPelatihan komunikasi efektif kepada petugas dapat menurunkan keluhan tambahan biaya naik kelas rawat inap pada pasien BPJS/JKN (Studi kasus di RS.X Malang)
Author(s) -
Erwanto Erwanto,
Mulyatim Koeswo
Publication year - 2018
Publication title -
journal of nursing care and biomolecular
Language(s) - Italian
Resource type - Journals
ISSN - 2548-6802
DOI - 10.32700/jnc.v3i1.79
Subject(s) - complaint , officer , medicine , health care , medical emergency , nursing , law , economics , economic growth , political science