Open AccessSupport Services at Spanish and U.S. Institutions: A Driver for International Student Satisfaction
Author(s) -
Adriana Pérez-Encinas,
Ravichandran Ammigan
Publication year - 2016
Publication title -
journal of international students
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.47
H-Index - 15
eISSN - 2166-3750
pISSN - 2162-3104
DOI - 10.32674/jis.v6i4.330
Subject(s) - internationalization , higher education , population , internationalization of higher education , study abroad , international education , public relations , political science , psychology , sociology , pedagogy , business , demography , international trade , law
Many institutions of higher education are promoting campus internationalization as a core principle through international student mobility and, as a result, have expanded rapidly in enrollment. To effectively serve this growing population, many campuses have had to strengthen their student support services. However, while many have welldeveloped programs for students in general, not all services are designed to specifically cover the needs of international students. The purpose of this paper is to provide an overview on research conducted on the topic of international student satisfaction with university support services as a means to ensure a positive student experience. It also provides a new research approach for comparing how support services for international students are structured at Spanish and U.S. institutions.