Open AccessIMPLEMENTASI ANALYTICAL HIERARCHY PROCESS DALAM MENENTUKAN TINGKAT KEPUASAN PELAYANAN E-KTP (STUDI KASUS KANTOR CAMAT PAGAR MERBAU)
Author(s) -
Eka Wiyanti,
Anita Sindar
Publication year - 2018
Publication title -
jurnal nasional komputasi dan teknologi informasi/jurnal nasional komputasi dan teknologi informasi
Language(s) - English
Resource type - Journals
eISSN - 2621-3052
pISSN - 2620-8342
DOI - 10.32672/jnkti.v1i2.775
Subject(s) - analytic hierarchy process , service (business) , computer science , hierarchy , operations research , mathematics , business , market economy , marketing , economics
The implementation of the service of making E-KTP (Electronic Identity Card) in some areas has problems such as data filling, fingerprint recording, retina, photo taking, the reason for blank E-KTP blanks and the bureaucratic structure of E-KTP publishing is often problematic because of the server system . Government agencies in the Pagar Merbau District Head Office do not know specifically the level of community satisfaction in managing the E-KTP. SPK application is used in decision making. The SPK application uses a flexible, interactive, and adaptable CBIS (Computer Based Information System) developed to support solutions to specific, unstructured management problems. The Analytical Hierarchy Process (AHP) method is a method of decision making in solving multicriteria problems. From the AHP calculation, the final result is obtained with the condition that if the value is ≥ 0.4, then the information is Satisfactory Service if <0.4, then the information is Poor Service.