Open AccessPENGARUH KUALITAS PELAYANAN DAN BAGI HASIL TERHADAP KEPUASAN NASABAH
Author(s) -
Endah Prihartini
Publication year - 2020
Publication title -
jurnal ilmiah manajemen dan ilmu sosial
Language(s) - English
Resource type - Journals
eISSN - 2686-5874
pISSN - 2655-4941
DOI - 10.32670/comanagement.v2i2.122
Subject(s) - service quality , profit sharing , customer satisfaction , business , test (biology) , descriptive statistics , population , profit (economics) , regression analysis , business administration , marketing , service (business) , statistics , mathematics , microeconomics , economics , finance , sociology , demography , paleontology , biology
This study aims to find out how the influence of service quality and profit sharing both partially and simultaneously on the satification of customer of Mandiri Syariah Bank Majalengka branch office. The population in this study were customers of Mandiri Syariah Bank Majalengka branch office, which was taken as respondents, amounting to 100 people. The research method used is a survey method with a descriptive verification approach. The analytical tool used in this study is the classical assumption, multiple regression analysis, coefficient of determination analysis, and hypothesis testing for partial test using t test and simultaneous test using F test. The results of the study indicate that both partially and simultaneously service quality and profit sharing have a significant effect on customer satisfaction. Meaning the higer the quality of service and the better the profit sharing, customer satisfaction will increase.