Open AccessDetermining Experience Quality on Customers' Perceived Value, Satisfaction and Loyalty
Author(s) -
Juliana Juliana,
Rudy Pramono,
Indriany Sartjie,
Jocelyn Roon,
Meita Orlina,
Venessa Daicy
Publication year - 2022
Publication title -
fokus bisnis
Language(s) - English
Resource type - Journals
eISSN - 2623-2480
pISSN - 1693-5209
DOI - 10.32639/fokbis.v21i2.52
Subject(s) - nonprobability sampling , customer satisfaction , loyalty business model , marketing , business , loyalty , descriptive statistics , service quality , customer retention , customer delight , advertising , psychology , mathematics , statistics , population , service (business) , medicine , environmental health