Open AccessSurvey Analysis for Quality Enhancement of MSRTC Bus Station - A Review Research
Author(s) -
Sunil R. Kewate,
Vivek R. Gandhewar,
Miss. Vaishnavi R. Holey
Publication year - 2021
Publication title -
international journal of scientific research in science and technology
Language(s) - English
Resource type - Journals
eISSN - 2395-602X
pISSN - 2395-6011
DOI - 10.32628/ijsrst218548
Subject(s) - quality function deployment , public transport , ticket , service quality , service (business) , transport engineering , quality (philosophy) , telecommunications , software deployment , computer science , quality of service , questionnaire , order (exchange) , business , engineering , marketing , computer network , mathematics , statistics , philosophy , epistemology , finance , operating system , new product development
A Survey analysis is conducted by quality function deployment (QFD) at bus station in Amravati, INDIA to know and identify existing the demands and request of the users and to improve the quality of the service provide by MSRTC bus station in Amravati. To identify the needs of the customers the survey has been conducted by using the defined questionnaire and it was distributed to 5000 users. The responses of these surveys have been used as a feedback in the first stage of QFD. Total 20 main features and 17 sub features have been designed by considering all the aspects of public transport system. In this present study, the output of the surveys indicated that, in order to improve the quality of the public transport service, in this paper, the main focus has been given on the ticket prices and frequency of the transport system.