Effect of Total Quality Management (TQM) on Organizational Performance in ICT Firms (Staunton and Lycett Nig. Limited, Abuja) | Zendy

Love Opeyemi David | Zendy; Aladeojebi Oluwatosin Isaiah | Zendy; Olagunju Victor Olugbenga | Zendy

Open Access

Effect of Total Quality Management (TQM) on Organizational Performance in ICT Firms (Staunton and Lycett Nig. Limited, Abuja)

Author(s) -

Love Opeyemi David,

Aladeojebi Oluwatosin Isaiah,

Olagunju Victor Olugbenga

Publication year - 2019

Publication title -

international journal of scientific research in science engineering and technology

Language(s) - English

Resource type - Journals

eISSN - 2395-1990

pISSN - 2394-4099

DOI - 10.32628/ijsrset19616

Subject(s) - total quality management , business , population , knowledge management , operations management , process management , engineering , medicine , computer science , marketing , environmental health , service (business)

This research work assessed the TQM practices and its effect on organizational performance at Staunton and Lycett Nig. Limited, Abuja. A population of 60 workers comprising both senior and junior staff and also the technical staff was used for the study. The key findings showed there is a positive change in the organizational performance level of Staunton and Lycett Nig. Limited as a result of effective implementation of TQM practices. Finally, the authors recommends that the organization should enhanced the continuous implementation of TQM to increase performance.

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