Open AccessE-GOVERNMENT SERVICE ADOPTION THROUGH THE LENS OF THE KNOWLEDGE GAP
Author(s) -
Mihály Csótó
Publication year - 2021
Publication title -
pro publico bono - magyar közigazgatás/pro publico bono – magyar közigazgatás
Language(s) - English
Resource type - Journals
eISSN - 2786-0760
pISSN - 2063-9058
DOI - 10.32575/ppb.2021.1.11
Subject(s) - e government , government (linguistics) , administration (probate law) , information and communications technology , business , knowledge management , relation (database) , public relations , state (computer science) , public service , service (business) , survey data collection , computer science , marketing , political science , world wide web , data mining , philosophy , linguistics , statistics , mathematics , algorithm , law
The aim of the paper is to raise some issues in relation to the technology adoption-based e-government acceptance models and that the knowledge gap theory can be applied to the use of online public administration services: higher status equals not only wider and more sophisticated usage of ICT tools, but also more knowledge about public administration procedures themselves, which can result in various channel-preferences and routines among the users of different public services. Using data from the multivariable Good State Public Administration Opinion Survey, the paper shows that the knowledge gap clearly exists in terms of public administration-related knowledge. Based on this finding, the paper recommends that the currently marginally used ‘necessary knowledge about public administration procedures’ factor should be more widely incorporated in e- government adoption models, as it can have a significant effect on adoption, or alter the effect of other constructs in these models.