Hizmet Kalitesi İyileştirilmesinde Servqual ve Kano Modellerinin KFY ile Bütünleştirilmesi: Havayolu Sektöründe Bir Uygulama | Zendy

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Hizmet Kalitesi İyileştirilmesinde Servqual ve Kano Modellerinin KFY ile Bütünleştirilmesi: Havayolu Sektöründe Bir Uygulama

Author(s) -

Gamze KAYAN ÜRGÜN,

Zuhal ÇİLİNGİR ÜK

Publication year - 2022

Publication title -

güncel turizm araştırmaları dergisi

Language(s) - English

Resource type - Journals

ISSN - 2602-3008

DOI - 10.32572/guntad.1103387

Subject(s) - business administration , mathematics , humanities , business , art

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