Open AccessThe Effects of Covid19 Pandemic on Tourism Sector
Author(s) -
Miguel Córdova Espinoza,
Rajesh Kumar Nair,
Rafick Mulani,
Rishikaysh Kaakandikar,
Alexandra Quispe,
Fiorella Riva
Publication year - 2021
Publication title -
international journal of tourism and hospitality in asia pasific
Language(s) - English
Resource type - Journals
eISSN - 2685-8800
pISSN - 2654-7945
DOI - 10.32535/ijthap.v4i3.1213
Subject(s) - tourism , business , marketing , order (exchange) , payment , kuala lumpur , pandemic , gateway (web page) , covid-19 , finance , advertising , geography , computer science , medicine , disease , archaeology , pathology , infectious disease (medical specialty) , world wide web
In this research, we are going to analyze the effects of Covid 19 pandemic on the human resources management in the tourism sector. MakeMyTrip is Indian online tourism company which provides online travel services, including flight tickets, domestic and international vacation packages, hotel reservations, railways and bus tickets. MakeMyTrip has branch office in New York, Singapore, Kuala Lumpur, Phuket, Bangkok, and Dubai. This sector is one of the most affected by the pandemic. This study aims to analyze how employees adapt to the new needs of the sector and how companies motivate them to meet the organizational goals. The method used in this study was descriptive method in which the data taken from secondary source such as research articles and scientific journal. The results found that as many as 350 employees of MakeMyTrip had been laid off in order to maintain the company financial remain stable. They also reduce their variable costs such as advertising, sales promotions, payment gateway costs, optimized IT infrastructure and expenses related to the operation of their offices and other facilities.