Open AccessA Case Study of the Factors that Affect Consumer Behavior in IKEA
Author(s) -
Liem Gai Sin,
Anak Agung Gde Satia Utama,
Shweta Pandey,
Rudresh Pandey,
Yalla Satya Sai Venkata Sri Harsha,
Ajay Massand,
Adinda Dessy Indriana Safitri,
Ng Pui Yan,
Daisy Mui Hung Kee,
Wong Sin Yue,
Phuan Mun Zhin,
Yip Jia Hui
Publication year - 2021
Publication title -
asia pacific journal of management and education
Language(s) - English
Resource type - Journals
eISSN - 2685-8835
pISSN - 2655-2035
DOI - 10.32535/apjme.v4i2.1068
Subject(s) - likert scale , affect (linguistics) , dispose pattern , marketing , multinational corporation , scale (ratio) , business , perception , advertising , consumer behaviour , psychology , engineering , developmental psychology , physics , communication , finance , quantum mechanics , neuroscience , waste management
Consumer behavior is the study of consumers and the processes they use to choose, apply and dispose of products and services, including consumers’ emotional and behavioral responses. IKEA is a multinational home furnishings company founded in 1943 in Sweden that has grown rapidly. They manage to produce their products and services more widespread not only based on price but create a unique shopping experience. This study aims to examine the factors that affect consumer behavior in IKEA. Various factors like social factors, wide products assortment, price and others are investigated to analyze consumer behavior of IKEA’s customers. Likert Scale was used to get the final results from the questionnaire filled out by the respondents. The questionnaires were distributed to 250 respondents who use IKEA products. The Likert scale will be used to measure a person's perception and attitude or opinion. The results showed that they chose IKEA due to the cost-advantages and wide products assortment as there has uniqueness over IKEA and cannot be compared with other retailers.