Open AccessANALISIS KUALITAS PELAYANAN PUBLIK BIDANG ADMINISTRASI KEPENDUDUKAN DI KECAMATAN NUSAHERANG KABUPATEN KUNINGAN
Author(s) -
Subhan Subhan
Publication year - 2021
Publication title -
sosfilkom
Language(s) - English
Resource type - Journals
eISSN - 2686-0368
pISSN - 2085-0182
DOI - 10.32534/jsfk.v14i02.1627
Subject(s) - government (linguistics) , psychology , business , philosophy , linguistics
Pelayanan Publik merupakan salah satu peran yang harus dilaksanakan oleh pemerintah, oleh karenanya pemerintah harus terus berusaha meningkatkan kualitas layananya dalam rangka memberikan kepuasan kepada masyarakat. Penelitian ini bertujuan untuk menganalisis Kualitas Pelayanan Publik Bidang Administrasi Kependudukan Di Kecamatan Nusaherang Kabupaten Kuningan. Jenis Penelitian yang digunakan adalah penelitian kualitatif. Tehnik Analisa data digunakan adalah model interaktif. Hasil Penelitian menunjukan bahwa dimensi-dimensi dalam pelayanan publik yang meliputi : tangible, reliability, responsiveness, assurance dan empathy telah diterapkan di Kecamatan Nusaherang Kabupaten Kuningan sehingga masyarakat merasa puas dalam menerima layanan.
Public service is one of the roles that must be carried out by the government, therefore the government must continue to strive to improve the quality of its services to provide satisfaction to the community. This study aims to analyze the quality of public services in the field of population administration in Nusaherang district, Kuningan district. This type of research is qualitative research. The data analysis technique used is an interactive model. The results showed that the dimensions in public services which include: tangible, reliability, responsiveness, assurance, and empathy have been implemented in Nusaherang District, Kuningan Regency so that people feel satisfied in receiving services.