Open AccessEmotional Interligence and performance of employees in Ho Chi Minh City
Author(s) -
Trịnh Thùy Anh,
Nguyễn Thị Thu Hà,
Thai Thanh Tuan
Publication year - 2020
Publication title -
khoa học và công nghệ: kinh tế - luật - quản lý
Language(s) - English
Resource type - Journals
ISSN - 2588-1051
DOI - 10.32508/stdjelm.v3i4.581
Subject(s) - emotional intelligence , ho chi minh , coaching , psychology , clarity , applied psychology , test (biology) , scale (ratio) , social consciousness , sample (material) , human resource management , social psychology , knowledge management , computer science , geography , paleontology , biochemistry , chemistry , philosophy , cartography , epistemology , chromatography , psychotherapist , biology
This study aims to identify the elements of emotional intelligence and measure their impact on employee performance in Ho Chi Minh City (HCMC). The research uses qualitative and quantitative analysis methods. The qualitative method was conducted through a survey on ten human resources experts with at least five years of experience to test the suitability of the scale and the clarity of words and content. The quantitative method is to evaluate the scale and re-test hypotheses with a sample of 217 employees. The results show that emotional intelligence exerts a positive impact on the employee performance. Specifically, the standardized betas of self-management, self-awareness, social management and social awareness skills are 0.395, 0,318, 0,178, and 0,184, respectively. The self-awareness of employees in HCMC is not as high as the other three factors, suggesting that training and coaching activities to improve employee’s emotional intelligence are necessary to enhance their performance.