Open AccessKey factors affecting on the success of ERP projects in Vietnam
Author(s) -
Hien Thi Nguy,
Quốc Trung Phạm
Publication year - 2019
Publication title -
khoa học công nghệ
Language(s) - English
Resource type - Journals
ISSN - 1859-0128
DOI - 10.32508/stdj.v16i2.1473
Subject(s) - vietnamese , enterprise resource planning , business , key (lock) , critical success factor , scale (ratio) , resource (disambiguation) , order (exchange) , quality (philosophy) , knowledge management , data collection , process management , marketing , computer science , finance , computer security , computer network , philosophy , linguistics , physics , statistics , mathematics , epistemology , quantum mechanics
Today, enterprise resource planning system (ERP) becomes popular and it is implemented in most business (in all fields and sizes) all over the world as well as in Vietnam. However, according to consultant experts, ERP projects, though on a large scale with high cost, entail low success rate. For Vietnamese contexts, those findings above are all the more true, because most of Vietnamese enterprises are on a small scale with short-time computerization access, lack of understanding of enterprise systems, and lack of financial resources. This research focuses on exploring key factors affecting the success of ERP projects in Vietnam. Through case studies and data collection, using SPSS for data analysis, key factors affecting the success of ERP projects are listed on such a descending order as follows: Characteristics of ERP team, Quality of consultancy, Characteristics of end-users and Characteristics of business. From the abovementioned analysis, suggestions for ensuring success of ERPs in Vietnam are also proposed.