Open AccessDevelopment of MBA program-service quality measurement scale
Author(s) -
Tho Xuan Nguyen,
Loan Thi Kim Tran
Publication year - 2013
Publication title -
khoa học công nghệ
Language(s) - English
Resource type - Journals
ISSN - 1859-0128
DOI - 10.32508/stdj.v16i1.1408
Subject(s) - confirmatory factor analysis , cronbach's alpha , scale (ratio) , quality (philosophy) , psychology , service quality , test (biology) , sample (material) , medical education , reliability (semiconductor) , service (business) , applied psychology , marketing , business , medicine , geography , paleontology , chemistry , philosophy , power (physics) , physics , cartography , epistemology , chromatography , quantum mechanics , biology
The purpose of this study is to develop the education quality measurement scale of Master of Business Administration (MBA) program in Vietnam. Cronbach’s Alpha, Exploring Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) were used to test the model with the support of SPSS and AMOS. The result of this study on the sample of 307 MBA students of Public and Private Universities in Ho Chi Minh City and neighbouring provinces indicates that MBA program education quality measurement scale includes five components: (1) Perceived program quality, (2) Perceived quality of life, (3) Perceived quality of lecturing faculty, (4) Perceived quality of academic facilities, and (5) Perceived quality of outcome.