Service Quality and Students’ Satisfaction in Tanzania’s Higher Education: A Re-examination of SERVQUAL Model | Zendy

Chacha Magasi | Zendy; Robert Galan Mashenene | Zendy; Dorice Munuo Ndengenesa | Zendy

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Service Quality and Students’ Satisfaction in Tanzania’s Higher Education: A Re-examination of SERVQUAL Model

Author(s) -

Chacha Magasi,

Robert Galan Mashenene,

Dorice Munuo Ndengenesa

Publication year - 2022

Publication title -

international review of management and marketing

Language(s) - English

Resource type - Journals

ISSN - 2146-4405

DOI - 10.32479/irmm.13040

Subject(s) - servqual , service quality , empathy , psychology , higher education , customer satisfaction , reliability (semiconductor) , descriptive statistics , sample (material) , stratified sampling , quality (philosophy) , dimension (graph theory) , service (business) , statistics , marketing , medical education , applied psychology , social psychology , business , mathematics , medicine , economics , philosophy , economic growth , chemistry , epistemology , chromatography , quantum mechanics , physics , pure mathematics , power (physics)

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