Open AccessService Quality and Students’ Satisfaction in Tanzania’s Higher Education: A Re-examination of SERVQUAL Model
Author(s) -
Chacha Magasi,
Robert Galan Mashenene,
Dorice Munuo Ndengenesa
Publication year - 2022
Publication title -
international review of management and marketing
Language(s) - English
Resource type - Journals
ISSN - 2146-4405
DOI - 10.32479/irmm.13040
Subject(s) - servqual , service quality , empathy , psychology , higher education , customer satisfaction , reliability (semiconductor) , descriptive statistics , sample (material) , stratified sampling , quality (philosophy) , dimension (graph theory) , service (business) , statistics , marketing , medical education , applied psychology , social psychology , business , mathematics , medicine , economics , philosophy , economic growth , chemistry , epistemology , chromatography , quantum mechanics , physics , pure mathematics , power (physics)