Open AccessIMPACT OF GREEN IS, SERVICE INNOVATION AND CUSTOMER EXPERIENCE IN INFLUENCING CUSTOMER SATISFACTION AND ENVIRONMENTAL PERFORMANCE
Author(s) -
Leonardus W.W. Mihardjo,
Sasmoko Sasmoko,
Firdaus Alamsjah,
Elidjen Elidjen
Publication year - 2019
Publication title -
international journal of energy economics and policy
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.449
H-Index - 33
ISSN - 2146-4553
DOI - 10.32479/ijeep.8371
Subject(s) - customer satisfaction , business , marketing , customer advocacy , customer intelligence , customer retention , novelty , customer delight , service quality , customer to customer , service (business) , knowledge management , computer science , psychology , social psychology