Patients’ Satisfaction with Physiotherapy Services for Musculoskeletal Disorder

Background: Patient centered approach is the cornerstone in health care facility. Therefore, patient satisfaction is of utmost importance. Factors related to satisfaction of patient in connection with physiotherapy practice are not evaluated. The purpose of this retrospective survey was to evaluate satisfaction of patient receiving physiotherapy for their musculoskeletal disorders at Helping Hand institute of Rehabilitation sciences Khyber Pakhtoon Khawa Mansehra, PakistanMethods: A retrospective survey of 200 male and female patients in the range of 18 to 80 years old was conducted in 2019 for the patient who had availed the services between 2017 and 2018. These patients were recruited through simple random sampling only to refrain from biasness. Keeping in mind the requirement of this survey the Med Risk Instrument Patient Satisfaction questionnaire was modified and was translated in Urdu.Results: The retrospective survey of 200 patients of a median age 46 with musculoskeletal conditions 46. According to the survey among the abovementioned recipients 67% were with the opinion of highly satisfied with the way they have been facilitated and 32% of recipient fall under the term moderate satisfaction. With P-value <0.001Conclusion: Our study reveals that there is higher customer satisfaction from the skill of physiotherapist but the follow up exercise plan at home is considered worthless by the recipient. Physiotherapy provides more relish to middle aged and younger adults as compare to the older ones. Similarly, the results derived manifest female recipient satisfaction at higher level than male. The panorama of research exhibits that general contentment of patients is at higher level.