Open AccessPerceived onboard passengers’ experience: Flight attendants’ point of view
Author(s) -
Golnoosh Torkashvand,
Lucas Stéphane,
P. Vink
Publication year - 2020
Publication title -
work
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.5
H-Index - 50
eISSN - 1875-9270
pISSN - 1051-9815
DOI - 10.3233/wor-208021
Subject(s) - brainstorming , perception , session (web analytics) , point (geometry) , service (business) , applied psychology , transport engineering , psychology , business , engineering , advertising , marketing , geometry , mathematics , neuroscience
Cabin research is mostly based on passenger reports. However, it is also important to consider the perceptions of flight attendants as onboard service providers, since they can convey a complementary view shedding light on important aspects related to passenger experience.
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