Open AccessTracking metrics that matter for scaling up employment outcomes
Author(s) -
Alberto Migliore,
John Butterworth,
Jeannine Pavlak,
Michael Petrick,
Stephen Aalto
Publication year - 2021
Publication title -
journal of vocational rehabilitation
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.45
H-Index - 36
eISSN - 1878-6316
pISSN - 1052-2263
DOI - 10.3233/jvr-211136
Subject(s) - leverage (statistics) , seekers , tracking (education) , business , data quality , work (physics) , service (business) , computer science , marketing , psychology , engineering , political science , mechanical engineering , pedagogy , machine learning , law
BACKGROUND: Supporting employment consultants in their work with job seekers is critical for increasing the employment outcomes of people with disabilities. OBJECTIVE: To better understand how to leverage data for supporting employment consultants, including what metrics to track, what to do with the data, and what can be improved. METHODS: A panel of three directors of employment programs addressed these questions as part of the Association of People Supporting Employment First (APSE) 2020 conference. RESULTS: Most employment service providers collect data for billing and compliance reporting. Innovative providers leverage data for quality improvement. CONCLUSIONS: Tracking metrics designed specifically for monitoring the implementation of effective employment supports is key for leveraging data for continuous quality improvement and thus improving job seekers’ employment outcomes.