Open AccessANALISIS HUBUNGAN FAKTOR-FAKTOR KUALITAS PELAYANAN DENGAN KINERJA PELAYANAN
Author(s) -
Tiara Yulizar Puteri,
Otong Karyono,
Kania Agustina
Publication year - 2022
Publication title -
jurnal dialogika manajemen dan administrasi
Language(s) - English
Resource type - Journals
eISSN - 2720-9865
pISSN - 2716-3563
DOI - 10.31949/dialogika.v3i1.2115
Subject(s) - service quality , service (business) , data collection , quality (philosophy) , statistics , operations management , business , marketing , mathematics , engineering , philosophy , epistemology
This research aims to analyze the relationship between service quality factors and service performance carried out in the Bogor Regency Regional Secretary environment. This research uses quantitative methods with data collection techniques through research questionnaires distributed to 164 employees who have the task of providing services, with the analysis technique used is multiple correlation analysis. The results of the study prove empirically that the quality factors of service have a significant relationship with service performance