Open AccessPengaruh Kualitas Pelayanan Dan Kinerja Karyawan Frontliner Terhadap Kepuasan Nasabah PT Bank Rakyat Indonesia (Persero), Tbk Kantor Cabang Balikpapan Sudirman Unit Klandasan
Author(s) -
Totok Ismawanto,
R. Gunawan Setianegara,
Safirda Rahmani
Publication year - 2020
Publication title -
jurnal bisnis dan kewirausahaan/jurnal bisnis dan kewirausahaan
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2580-5614
pISSN - 0216-9843
DOI - 10.31940/jbk.v16i1.1713
Subject(s) - service quality , business administration , simple random sample , unit (ring theory) , population , business , test (biology) , service (business) , customer satisfaction , mathematics , statistics , operations management , engineering , marketing , paleontology , demography , mathematics education , sociology , biology