Open AccessTHE EFFECT OF SERVICE QUALITY IN ONLINE DELIVERY ORDER (DO) COMPLETION ON CUSTOMER SATISFACTION AT PT. CONTAINER MARITIME ACTIVITIES
Author(s) -
Vidya Selasdini,
Muhammad Nurdin,
Arief Budi Nugroho
Publication year - 2021
Publication title -
dinasti international journal of digital business management
Language(s) - English
Resource type - Journals
eISSN - 2715-4203
pISSN - 2715-419X
DOI - 10.31933/dijdbm.v2i4.913
Subject(s) - business , order (exchange) , container (type theory) , commerce , service (business) , agency (philosophy) , quality (philosophy) , goods and services , international trade , population , position (finance) , consumption (sociology) , supply chain , marketing , economy , economics , finance , engineering , mechanical engineering , social science , philosophy , demography , epistemology , sociology
Indonesia as a maritime country where sea transportation plays an important role and strategic position in mobilizing the movement of goods and services, where international trade activities in this case exports and imports use sea transportation. PT. Container Maritime Activities (CMA) Indonesia, based in Jakarta, is an agency shipping company engaged in container shipping, in other words, having its own containers. In economic activity, it cannot be separated from the import process, because imports are a reflection of a country's economic sovereignty, whether goods and services made in the country are still the masters in their own country. A country imports because it experiences a deficiency (lack/failure) in carrying out the production of goods and services for the consumption needs of its population. In this case the Delivery Order (DO) document is required by the importer to remove the goods from the container terminal terminal