Open AccessPENGARUH KUALITAS PELAYANAN KOPERASI TERHADAP KEPUASAN ANGGOTA KOPERASI SIMPAN PINJAM (KSP) BHAKTI LESTARI KECAMATAN SUNGAI TEBELIAN
Author(s) -
Enny Khuswati,
Dessy Triana Relita
Publication year - 2019
Publication title -
jurnal pendidikan ekonomi
Language(s) - English
Resource type - Journals
eISSN - 2657-1528
pISSN - 2541-0938
DOI - 10.31932/jpe.v4i2.594
Subject(s) - agricultural science , business administration , mathematics , simple random sample , population , psychology , business , sociology , demography , environmental science
This study aims to determine how the influence of service quality on member satisfaction. This research is quantitative research. The population in this study were 503 members of the Bhakti Lestari Savings and Credit Cooperative who addressed the Merarai Satu Village, Sungai Tebelian District, Sintang Regency. The number of samples in this study were 80 respondents, the sampling method Used was Simple Random Sampling. Data analysis was first carried out by looking for validity and reliability, contribution tests, and classic assumption tests. The results showed that the quality of service affects the satisfaction of members of the Cooperative Bhakti Lestari with the results of the t test, obtained a t count of 8.774 is greater than (>) t table of 1.990 and the value of Sig. 0,000 ) ttabel 1,990dan nilai Sig. 0,000 < 0,05Kata Kunci: Kualitas Pelayanan, Kepuasan Anggota