Open AccessPUBLIC SERVICE QUALITY AND CITIZEN-CLIENT’S SATISFACTION IN LOCAL MUNICIPALITIES. A CASE STUDY: MUNICIPALITY OF TETOVO
Author(s) -
Shpresa Alija,
AUTHOR_ID,
Sadri Alija,
Memet Memeti,
AUTHOR_ID,
AUTHOR_ID
Publication year - 2021
Publication title -
bulletin of the "transilvania" university of braşov. series v, economic sciences
Language(s) - English
Resource type - Journals
eISSN - 2065-2208
pISSN - 2065-2194
DOI - 10.31926/but.es.2021.14.63.2.6
Subject(s) - legalization , revenue , business , compensation (psychology) , quality (philosophy) , service (business) , service quality , marketing , finance , political science , psychology , philosophy , epistemology , psychoanalysis , law
Assessing the effects of compensation for construction permits for residential and economic buildings in the urban part of Tetovo, the establishment of professional teams for the legalization of illegal buildings and the development of electronic services, on local economic development (LED) of the municipality of Tetovo. For analysing the data generated by the questionnaires, SPSS was used, as a method for testing the hypotheses of the study. The reduction ofthe compensation for construction, the creation of professional teams for the legalization of illegal buildings, the development of electronic services contribute to the increase in the satisfaction of the residents of the municipality of Tetovo, stimulate economic activity and increase fiscal revenues.