Open AccessRELATIONAL LANGUAGE AS A MITIGATING DEVICE
Author(s) -
Igor Ivanović
Publication year - 2020
Publication title -
folia linguistica et litteraria/folia linguistica et litteraria
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.1
0eISSN - 2337-0955
pISSN - 1800-8542
DOI - 10.31902/fll.32.2020.10
Subject(s) - computer science , point (geometry) , linguistics , montenegro , natural language processing , sociology , mathematics , philosophy , ethnology , geometry
In this paper, we will identify and discuss the notion of relational language. We will be able to see how high frequency chunks and words in the spoken corpora are tasked with pragmatic functions dealing with the speakerlistener relationship and the management of, in our case, two-way mediated shop conversations, specifically in terms of maintaining good relations. These frequent lexical items point to the extent to which speakers interact with each other on the interactive plane. The abovementioned notions will be applied tothe analysis of the corpus, which consists of transcribed recordings of agentcustomer communications in English language. Those communications are related to different services owned by a telecommunication company present in Montenegro.