Open AccessTraining, Quality of service and productivity: Perspective from the nursing staff
Author(s) -
Alejandrina Magdalena Carhuachin Herrera,
Juan Marcos Vilchez Canchari,
Aura Elisa Quiñones Li,
Ana Linda Baveton kont
Publication year - 2021
Publication title -
revista iberoamericana de educación (quito)
Language(s) - English
Resource type - Journals
ISSN - 2737-632X
DOI - 10.31876/ie.vi.135
Subject(s) - productivity , quality (philosophy) , service (business) , nursing , perspective (graphical) , medicine , training (meteorology) , service quality , value (mathematics) , work (physics) , business , operations management , psychology , marketing , engineering , computer science , economics , geography , mechanical engineering , philosophy , epistemology , artificial intelligence , machine learning , meteorology , macroeconomics
All organizations must have training programs to improve the quality of service and increase productivity improvement in work, but in the health sector it is essential to develop training programs for nursing staff, because the treatment and care of patients must be the best.
The general objective was: To determine the influence of training on the quality of service and productivity of nurses in a Hospital in Callao 2021. The methodology has had a paradigm - positivist model with a hypothetical - deductive method; The approach has been quantitative, applied type, non- experimental and cross-sectional design, using the survey technique and the instrument used by the questionnaire. The results of the General Hypothesis have been validated and it was confirmed that: Training significantly influences the quality of service and productivity of the nurses of a Hospital in Callao 2021. It was concluded that training significantly influences the quality of service and productivity of the nurses of a Hospital del Callao 2021, considering the results of the general hypothesis, these indicated an incidence of 99.7% and a significance value equal to 0,000.