Open AccessESSENCE AND FEATURES OF LOGISTICS APPLICATION IN THE FIELD OF SERVICES
Author(s) -
Serhii Voitovych
Publication year - 2019
Publication title -
naukovij vìsnik černìvecʹkogo unìversitetu. èkonomika
Language(s) - English
Resource type - Journals
eISSN - 2519-4372
pISSN - 2519-240X
DOI - 10.31861/ecovis/2019-809-7
Subject(s) - service (business) , commodity , process (computing) , tertiary sector of the economy , business , field (mathematics) , process management , generalization , industrial organization , integrated logistics support , computer science , operations research , marketing , engineering , mathematics , mathematical analysis , finance , pure mathematics , operating system
The article deals with the theoretical aspects of the use of logistics in the service sector. In particular, with the use of general scientific methods of analysis and generalization, the substantiation of the possibility and the need for the use of logistics in the service sector is presented. The use of comparison techniques allowed us to find out the main differences between the logistics of service flows and the logistics of commodity flows. Based on theoretical generalization own definition of the concept «logistics of the service sector» taking into account its specificity in the service sector is presented.Diagnosis of the organization of operational activities of enterprises suggests that logistics, taking into account the peculiarities of its content and process implementation, can be effectively used in non-traditional sectors of the economy, and therefore there is a need to develop theoretical, methodological, and applied bases of its application in the service sector.The study of the functioning of material flows of logistics of industrial enterprises and service flows of logistics of the service sector indicated that their main differences are the subject matter and the functions performed: in the first case – is the management of the movement of materials and finished products, in the second – the management of consumer flows and information flows.The analysis of literary sources allowed to establish the multi-vector approach regarding the interpretation of the concept of «logistics» by domestic and foreign scientists with the allocation of its essence as: a separate effective concept of flow management in microeconomic systems; system implementation of management functions for the movement of resources from the source of origin to the end user; a set of activities for flow management; as a set of processes that meet the needs of the consumer, including as a set of processes for the provision of services and the movement of resources, and the like.Using the method of synthesis, we proposed to interpret the concept of «logistics services» – as a set of activities, processes and procedures in relation to: management of service flows of consumer and resource flows; temporal and spatial organization of the processes of providing services; market processes of information support and involvement of consumers of services; standardisation and control the level of quality of services; meeting the needs of consumers of services