Open AccessANALISIS KUALITAS LAYANAN PERPUSTAKAAN FAKULTAS PERTANIAN UNIVERSITAS PADJADJARAN DENGAN MENGGUNAKAN METODE LIBQUAL+TM
Author(s) -
Surya Yoga Laksana,
Tine Silvana Rachmawati,
Andri Yanto
Publication year - 2019
Publication title -
jurnal pustaka budaya
Language(s) - English
Resource type - Journals
eISSN - 2442-7799
pISSN - 2355-1186
DOI - 10.31849/pb.v6i2.3187
Subject(s) - service quality , service (business) , quality (philosophy) , dimension (graph theory) , library science , mathematics , computer science , business , marketing , physics , quantum mechanics , pure mathematics
The purpose of the research is to analyze and determine the level of service quality of FAPERTA Library (Faculty of Agriculture) Padjadjaran University. The research method used in this research is descriptive survey method with a quantitative approach. The research instrument used to measure the level of service quality of FAPERTA Library of Padjadjaran University is LibQual+TM method. LibQual+TM method is a method that measures the level of service quality of a library based on three main dimensions are Affect of Service, Information Control, and Library as Place. The LibQual+TM method and perceived score, find out the service quality of Faculty of Agriculture Library, there is a gap between minimum expectation and actual (desired) expectation. Data collection of this research done by distributing questionnaires, observation, and interview. The results of the research show the quality of FAPERTA Unpad Library services for each measurement dimension LibQual+TM shows the service quality of FAPERTA Unpad Library is unpleasant. It indicates a lower user perception of what he or she is keeping before visiting the library.