Open AccessThe impact of perceived cleanliness on customer satisfaction, revisiting intention and complaining behaviors: The case of restaurants by S-O-R Model
Author(s) -
Hülya Taştan,
Aykut Göktuğ Soylu
Publication year - 2023
Publication title -
journal of multidisciplinary academic tourism :
Language(s) - English
Resource type - Journals
ISSN - 2645-9078
DOI - 10.31822/jomat.2023-8-1-27
Subject(s) - affect (linguistics) , customer satisfaction , complaint , feeling , psychology , marketing , scope (computer science) , advertising , competition (biology) , consumer satisfaction , business , social psychology , political science , ecology , communication , computer science , law , biology , programming language