Open AccessSuccess measurement of business processes
Author(s) -
Ivica Kaniški,
Ivan Vincek
Publication year - 2018
Publication title -
tehnički glasnik
Language(s) - English
Resource type - Journals
eISSN - 1848-5588
pISSN - 1846-6168
DOI - 10.31803/tg-20170809204554
Subject(s) - process (computing) , business process , action (physics) , process management , computer science , set (abstract data type) , work (physics) , business process management , business process discovery , artifact centric business process model , business process modeling , knowledge management , work in process , business , engineering , marketing , mechanical engineering , physics , quantum mechanics , programming language , operating system
A business process is an activity or set of activities that accomplish a specific goal of an organization. In almost every organization there are three important pillars that keep the whole organization together - people, processes and technology. All three are linked and if one of them does not work well, others can easily collapse. Success Measurement is a complex activity that includes at least four disciplines: economics, IT, management and accounting, implying the process of quantifying the effectiveness and effectiveness of an action. Success Measurement is a dynamic system that supports the decision-making process by collecting and analyzing information.