Open AccessThe Relationship between Customer Satisfaction and Loyalty: Evidence on Online Transportation Services in Indonesia
Author(s) -
Ady Widjaja,
Widji Astuti,
Abdul Manan
Publication year - 2019
Publication title -
international journal of advances in scientific research and engineering
Language(s) - English
Resource type - Journals
ISSN - 2454-8006
DOI - 10.31695/ijasre.2019.33166
Subject(s) - customer satisfaction , loyalty , business , customer base , service (business) , loyalty business model , marketing , advertising , computer science , service quality