Open AccessElaboration of a flowchart for healthcare quality improvement of patients with diabetic foot ulcer
Author(s) -
Isabela Macedo Vitorino Santos,
Tathiane Ribeiro Silva,
Douglas Eulálio Antunes
Publication year - 2020
Language(s) - English
Resource type - Journals
ISSN - 2411-2933
DOI - 10.31686/ijier.vol8.iss12.2829
Subject(s) - diabetic foot ulcer , flowchart , podiatry , diabetic foot , attendance , elaboration , medicine , quality (philosophy) , observational study , health care , work (physics) , process (computing) , nursing , process management , physical therapy , computer science , business , engineering , alternative medicine , diabetes mellitus , mechanical engineering , philosophy , epistemology , pathology , humanities , programming language , endocrinology , operating system , economic growth , economics
Objective: The aim of this study is to map the work process of a Municipal Centre for the care of diabetic foot ulcer, in order to elaborate a multi-professional flowchart for the management of these patients. Methods: Qualitative study, developed by means of Bizagi software version 3.7.0.107, for the purpose to map the flow of activities encompassing the first attendance for people with diabetic foot ulcer, through observational record, elaborating a multi-professional flowchart for improving quality of care. Results: The investigation, mapping and comparison between two flowcharts, current and future directions, highlighted the need to offer multi-professional care for patients, besides of implementing improvements in the quality of care, emphasizing the importance of holistic approach over the chronic wound carrier, avoiding, consequently, futures complications. Conclusion: Finally, it was elaborated a new map of work process to consolidating the presence of multi-professional team for treatment of people with diabetic foot ulcer.