Open AccessKnowledge Management Maturity In The Municipal Public Administration
Author(s) -
Marina Souza Kracik,
Heriberto Alzerino Flores,
Gianne Souza Kracik,
Christine Bencciveni Franzoni,
Ana Maria Bencciveni Franzoni
Publication year - 2019
Language(s) - English
Resource type - Journals
ISSN - 2411-2933
DOI - 10.31686/ijier.vol7.iss7.1627
Subject(s) - maturity (psychological) , knowledge management , business , public service , service (business) , administration (probate law) , public organization , descriptive research , public relations , political science , sociology , marketing , computer science , social science , law
Knowledge Management allows the public service, including municipalities, to promote innovation in the services provision for citizens. To do so, it is necessary to implement it according to the business strategy. Thus, this study aims to create a Business Case to support São José Municipality Administration Office to implement Knowledge Management. As for the methodology, it is an applied research, characterized as a case study, qualitative, bibliographical and descriptive. For data collection, it was applied the Instrument for Evaluation of Knowledge Management in the Brazilian Public Administration, designed by Helou (2015). As conclusion, the researched organization is in the second level of maturity in Knowledge Management, where there are presence of Knowledge Management actions, however these could be better performed. Understanding the organization maturity level, as well as the strengths and improvement opportunities, a Business Case was elaborated with the purpose of guiding and justifying the organization's actions importance for the Knowledge Management implementation in organizational environment.