Open AccessProcess optimization of an emergency unit, using the quality tools, MASP and PDCA
Author(s) -
Jordan Victor Trindade,
David Barbosa de Alencar,
Alexandra Priscilla Tregue Costa,
Antônio Estanislau Sanches
Publication year - 2019
Language(s) - English
Resource type - Journals
ISSN - 2411-2933
DOI - 10.31686/ijier.vol7.iss10.1762
Subject(s) - pdca , quality (philosophy) , process (computing) , process management , unit (ring theory) , quality management , service quality , operations management , service (business) , customer satisfaction , computer science , business , engineering , psychology , marketing , philosophy , mathematics education , epistemology , operating system
Quality is one of the main points addressed in an organization, is a differential for its survival. In addition, it has a relevant importance when it comes to customer service and satisfaction. The present study started with the question of how to improve the quality of care provided to users in an emergency care unit. Through studies will be presented in this article internal processes related to hospital care, which will be used quality tools and through the MASP tool and through the PDCA cycle identified problems, through these tools will be suggested corrective and preventive actions.