Open AccessAnalysis Approach of User Centered Innovation for Call Center Services in Telecommunication
Author(s) -
An-Che Chen,
Hau-Wei Huang
Publication year - 2016
Language(s) - English
Resource type - Journals
ISSN - 2411-2933
DOI - 10.31686/ijier.vol4.iss12.74
Subject(s) - telecommunications , telecommunications service , service (business) , customer to customer , customer advocacy , database transaction , function (biology) , customer service assurance , enhanced telecom operations map , voice of the customer , service system , computer science , service quality , customer retention , service provider , business , marketing , database , evolutionary biology , biology