Open AccessINDEKS KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BANJARMASIN
Author(s) -
Normajatun Normajatun,
Murdiansyah Herman
Publication year - 2017
Publication title -
as-siyasah
Language(s) - English
Resource type - Journals
ISSN - 2549-1865
DOI - 10.31602/as.v2i1.862
Subject(s) - population , christian ministry , simple random sample , data collection , service (business) , public service , civil service , service quality , business , political science , statistics , public administration , mathematics , sociology , demography , marketing , law
This study aimed to find out the description : the satisfaction of society’s response to public service as well as service quality index value and the performance of the public service in the Departement of Civil Registration and Population of the City of Banjarmasin. The research using survey method and descriptively. Data collection using the questionnaire for respondents whit a simple technique random sampling. Descriptive data analysis with quantitative. The results showed the public generally satisfied with public service provided by the Departement of Civil Registration and Population of the City of Banjarmasin. The quality of service of the Departement of Civil Registration and Population are include in categories B, and the performance of his ministry is in good category either.