Open AccessThe impact of leader’s humor styles on creativity and work engagement of call center employees in Jakarta
Author(s) -
Netania Emilisa,
Egabetha Amirah Yudhaputrib,
Naidah Wena Karimah
Publication year - 2024
Publication title -
journal of management info
Language(s) - English
Resource type - Journals
eISSN - 2663-0532
pISSN - 2313-3376
DOI - 10.31580/jmi.v8i2.2003
Subject(s) - creativity , psychology , style (visual arts) , work engagement , social psychology , humor research , nonprobability sampling , applied psychology , work (physics) , sociology , engineering , mechanical engineering , population , demography , archaeology , history
This study aimed to analyze the impact of a leader's humor style dimensions: affiliate humor style, self-enhancing humor styles, aggressive humor styles, and self-defeating humor style on creativity and work engagement. Data collected from 138 call centers from some of the Cell Phone Companies in Jakarta. The data collection technique used in this study is non-probability sampling with a purposive sampling method. The techniques used to analyze this research are instrumental tests such as validity, reliability, and hypothesis testing using Multiple Regressions with SPSS 25. The results of hypothesis testing in this investigation indicate that there is a positive effect of affiliate humor style on creativity and work engagement, a positive effect of self-enhancing humor style to creativity and a negative effect to work engagement, an adverse effect of aggressive humor style on creativity and work engagement, and a negative effect self-defeating humor style on creativity and work engagement. Managerial implications can be given so the leaders can use appropriate humor styles to increase employee's spirit in the workplace.