Open AccessRelationship Between Management’s Commitment With Job Satisfaction According To Shari’ah-Based QMS (MS1900:2014): An Empirical Study At Malaysian HEI
Author(s) -
Hasan Al-Banna Mohamed,
Mohd Hamran Mohamad,
Siti Arni Basir,
Norlaila Mazura Al-Banna Mohaiyadin,
Nur Surayya Al-Banna Mohd Saudi,
Wong Wai Loong
Publication year - 2019
Publication title -
asia proceedings of social sciences
Language(s) - English
Resource type - Journals
eISSN - 2663-6638
pISSN - 2663-662X
DOI - 10.31580/apss.v4i3.867
Subject(s) - job satisfaction , business , quality (philosophy) , institution , organizational commitment , quality management system , empirical research , knowledge management , quality management , marketing , psychology , computer science , social psychology , sociology , philosophy , epistemology , social science , service (business)
Management’s commitment in an organization plays an important role in ensuring the application of effective quality management system (QMS). This article explores therelationship between management’s commitment of the organisation that implements Shari'ahbased Quality Management System (MS1900:2014) with job satisfaction at Malaysian Higher Education Institution (HEI). The methodology of this study employed a qualitative design via a semi-structured interview conducted on selected respondents. The respondents consist of employees who are directly and actively involved with the implementation of MS1900 standard. The findings of this study shows that management’s commitment has apparently influenced job satisfaction among the employees at HEI. Therefore, the results of this study can serve as a guide to ensure that the implementation of quality management system based on Shari'ah standards (MS1900) can be applied effectively, blessed and rewarded by Allah GTH.