Open AccessPersonality and Turnover Intention among Hotel Employees in Sarawak: Role of Flow as Mediator
Author(s) -
Mark Kasa,
Jia Xin Chong,
Sherrymina Kichin,
Kashif Hussain
Publication year - 2019
Publication title -
asia proceedings of social sciences
Language(s) - English
Resource type - Journals
eISSN - 2663-6638
pISSN - 2663-662X
DOI - 10.31580/apss.v4i1.579
Subject(s) - personality , psychology , turnover intention , context (archaeology) , social psychology , big five personality traits , hotel industry , turnover , productivity , hospitality industry , applied psychology , job satisfaction , management , political science , economics , tourism , geography , law , macroeconomics , archaeology
In the hotel industry, personality brings an impact to the perception of turnover intention among employees. The lack of past studies make this present study become important to ensure employees’ performance and productivity are at highest level while reducing their turnover intention. Secondly, exhaustive review of past literature revealed that the lacking of studies that examined flow as mediator between personality and turnover intention in eastern phenomena, the element of positive psychology of flow necessary to be investigated. This study aims to determine whether employees’ personality have significant relationship with the turnover intention, with mediating variable of flow which was underpinned with the person-environment fit theory to investigate the outcomes. This study implemented quantitative method whereby the questionnaires were given out to the hotel’s employees in Sarawak. All data were analyzed using SPSS software version 23. This study provides contributions to hotel industry that are interested to identify prominent elements which influence, correlate and contribute to the possible outcomes of personality, flow and turnover intention among hotel employees in the context of eastern understanding.