Open AccessTesting 0f ERP (Enterprise Resource Planning) Implementation Success Using Delone and Mclean Model in The Banking Company in West Sumatera
Author(s) -
Dandes Rifa,
Siti Rahmi,
Daniati Puttri
Publication year - 2018
Publication title -
asia proceedings of social sciences
Language(s) - English
Resource type - Journals
eISSN - 2663-6638
pISSN - 2663-662X
DOI - 10.31580/apss.v2i1.445
Subject(s) - enterprise resource planning , quality (philosophy) , service quality , knowledge management , business , test (biology) , government (linguistics) , information system , information quality , service (business) , resource (disambiguation) , regression analysis , process management , computer science , marketing , engineering , paleontology , computer network , philosophy , linguistics , epistemology , machine learning , electrical engineering , biology
This study aims to examine the level of real use and satisfaction of ERP users in banking companies in the West Sumatra region. The analysis was carried out by examining the effect of system quality, information quality and service quality on the level of real use and satisfaction of ERP users in banking companies in West Sumatra. Data acquisition was carried out by survey techniques through questionnaires to 140 employees from 4 government banks in West Sumatra (ERP users). A total of 89 data can be processed in this study. Multiple regression statistical tests are used to test hypotheses. Regression test results on model I indicate that there is no influence on the quality of information systems, information quality and service quality at the level of real use of Enterprise Resource Planning. While the test results in model II show that there is an influence of the quality of the information system, information quality and service quality on the satisfaction of users of Company Resource Planning.